Refunds

Last updated November 2026

Our promise

If Mimic doesn't work on your computer and we can't fix it, you get your money back.

How to ask

Within 14 days of buying, reply to your purchase email with:

• Your order number
• What went wrong, with a screenshot or a short screen recording
• Your computer (Windows or Mac version) and your DAW

We'll try to fix the problem first. If we can't, we'll refund you. A refund disables your key, so please remove Mimic afterwards.

What isn't covered

Refunds are for technical problems. They don't cover a change of mind, or computers that don't meet the system requirements on our site. A voice model that sounds poor is usually down to that model, so try another voice or ask us for help.

Your legal rights

Nothing here limits rights you have under the consumer law where you live. Those rights can be stronger than this policy, and we'll honour them.

Contact

Reply to your purchase email.